The Practitioners Powering Unmind Therapy and Coaching

At Unmind, we’re committed to transforming mental health and wellbeing in the workplace by connecting people with the best possible support. Our Therapy and Coaching continues to demonstrate the power of expert, personalized care, and we’re excited to share the latest results that reflect just how impactful our practitioner network truly is.

Recent customer satisfaction (CSAT) data reveals that users consistently rate their therapists and coaches at the very top of the scale. 

When asked: 

"I am confident in my therapist or coach's ability to help me" — to what extent would you agree with this statement?

The average rating was an outstanding 4.9 out of 5. Even more striking, 92% of respondents gave a perfect 5-star rating on this measure.

This level of confidence speaks volumes about the caliber of our network. Unmind practitioners aren’t just licensed professionals; they’re deeply skilled listeners who provide genuine emotional support and deliver practical, actionable strategies tailored to each individual’s needs.

We’ve recently improved the way we collect feedback to better understand our users’ experiences. With the rollout of Unmind Meet, we introduced new in-session feedback forms that have increased the response rate for users who see this survey from 5% to 40%. This means we now have a richer, more immediate understanding of how our services are received.

Overall satisfaction with therapists and coaches – measured across multiple sessions – also remains very high, with an average CSAT score of 4.54 out of 5 from over 185 user responses.

Our network’s strength comes from its diversity and quality. With licensed therapists and coaches covering over 20 modalities and 50 specialisms, we ensure your employees have access to the right support, no matter their unique needs or location.

Our AI practitioner matching simplifies the process of finding the perfect practitioner, removing the guesswork and frustration often involved in seeking help.

We really care about measurable outcomes. Each session is designed not just as a conversation, but as a purposeful step toward personal and professional growth. By tracking outcomes carefully, we continue to improve and demonstrate real return on investment for organizations prioritizing mental health and wellbeing.

We’re proud of these results and grateful to our team for their dedication in building and maintaining a high-quality practitioner network. Our work is far from finished, we’re actively enhancing our session preparation tools and broadening feedback collection to further refine the Unmind experience.

For organizations seeking professional, accessible, and effective mental health support for their teams, Unmind Therapy and Coaching offers a proven solution – powered by a network of trusted experts delivering real, positive impact.