This Privacy Policy describes how Unmind collects, uses, and shares your personal information. We know that these aren’t always the easiest documents to read, so we have tried to make this Policy as short and easy to understand as possible. We make updates to this Policy and will let you know by email when we do, so we encourage you to come back and have another look when you receive an update notification from us.
If you are one of our users or clients who access our platform from outside the United Kingdom (UK), you may have certain additional privacy rights so make sure you check the side menu to see if there is another privacy page for the country you are living in.
If there’s something that doesn’t make sense, or you would like to know more about, please send an email to privacy@unmind.com and we’ll get back to you as soon as we can.
We are Unmind Ltd., an organisation that empowers employees with evidence-based digital tools to proactively manage and improve their mental wellbeing.
Unmind Headquarters (UK)
180 Borough High St
London SE1 1LB
Unmind New York
875 Washington Street
New York, NY 10014
Unmind Sydney
5 Martin Place, L14,
Sydney, NSW 2000
In this Privacy Policy, we’re going to tell you about how we use your personal information, so this means any information that identifies you personally like your name, your email address, or any other personal information you submit to our platform. Personal information is anything that can be used to identify you.
At Unmind we will only collect the personal data that we need, wherever possible, we use ‘anonymous data’. Anonymous data means that we can no longer identify you, so it doesn’t come into scope of this Privacy Policy.
The table below helps you understand what identifiable information we do collect about you. This list isn’t exhaustive and may change from time to time, we will be sure to update this table and notify you if this happens.
Identity Data
First and last name, email address, date of birth*, location, department/team, employee number (or similar identifier provided by an employer if required).
*Users who sign up to Unmind via one of our 3rd Party Health & Wellbeing partners may be required to provide us with their date of birth on sign up. This will be deleted as soon as registration eligibility is confirmed.
Marketing and Communications Data
Your preferences in receiving marketing and other communications from us.
Behavioural Data
Technical Data
This is inferred or assumed information relating to your behaviour and interests, based on your online activity. This information helps us understand the popularity of our features and to tailor your experience.
Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, device ID, usage data, operating system and platform and other technology on the devices you use to access this website or use our services. You can contact us via the contact details at the end of this policy if you would like the full list of technical data collected.
Technical data also includes intelligence experience information such as recording what links you click on and how often you visit certain pages.
User-Generated Data
Information and content that you submit to our platform such as when you fill in free text fields.
Aggregated Data
Aggregated data is information that we collect from multiple sources and individuals in an anonymous format which allows us to prepare data summaries or summary reports for our clients (your employer). Aggregated Data does not constitute Personal Data as it does not directly or indirectly reveal your identity.
We have an anonymity threshold of six people or more. This means that we will endeavour to ensure that we do not anonymise or aggregate any personal data where there are less than six people within the dataset to prevent the risk of it becoming identifiable again.
Special Category Data
Special Categories of Personal Data are data that include details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetics, and biometric data. Since you are able to upload details of your mood or mental state on our platform, the data you provide us may contain data relating to your health or other Special Categories of Personal Data. Using this feature is optional; Unmind will never require you to provide us with special category data in order to use our service.
When you sign up use our platform, we will collect your identity and contact information so that we can send you a registration email and so that we can validate your eligibility and create an account for you.
We will continue to collect information such as your activity on our platform, your communication preferences, and any support requests you may have whenever you interact with the Unmind platform.
We also collect information through a variety of technologies, such as cookies (you can read more about this in our Cookies Policy) and via analytics tools such as third-party experience intelligence providers. This enables us to better understand your experience by recording details such as how much time you spend on certain pages and tools, and which links you choose to click. These details assist us in understanding what content you and other users do and don’t like and hence, allows us to constantly improve our offering to you.
We always have appropriate data processing agreements in place with any experience intelligence providers to ensure that your data is protected in line with this Privacy Policy.
In addition to the Personal Data that we collect directly from you, we may also collect information from third parties. These might include your employer, our 3rd Party Health & Wellbeing Partners, the provisioner of your “guest” account (where your Unmind access has been granted by a friend, family member, or peer) or analytics providers
We collect, use, and share the data on the following legal grounds:
If you are using the Unmind platform from outside of the UK or EEA, then please make sure you check to see if there is additional information about our legal grounds for processing your information in the side menu of this page.
Our purposes for using your information are primarily to:
Where we need to process your Personal Data either to comply with law, or to perform the terms of a contract we have with you and you fail to provide that data when requested, you may not be able to use our platform.
In this case, we may have to stop you from using our Site or revoke your Unmind account, but we will notify you if this is the case at the time.
Members creating an Unmind account through one of our 3rd Party Health and Wellbeing Partners may be required to provide us with their date of birth alongside their full name and email address. We will use this information to validate it against our partners’ data in order to confirm your eligibility for an account. We may not be able to confirm your eligibility without this information.
We will not retain your date of birth details after eligibility has been confirmed, but your name and email will be retained in order to complete the account creation (see How do we use your personal data and why?).
By law, you have ten important rights when it comes to your personal information. If you are accessing Unmind from a country outside of the UK or the EEA, then make sure to check for any additional information in the side menu of this page.
The security, integrity, and confidentiality of your information are extremely important to us. We have implemented technical, administrative, and physical security measures that are designed to protect your information from being misused or accessed by the wrong people.
We will retain your personal information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law. If you ask us to delete your account, we will delete your contact and ID information within 60 days of your request. Records of your interactions with our platform will be permanently and irrevocably anonymised so that it can never be reconstructed to identify you as an individual. The reason we do this is so that we can create and distribute white papers, conduct, and publish research, and share the data with health professionals and academics to improve Unmind and other services relating to mental wellbeing.
Unmind are growing quickly and are proud that we can improve the wellbeing of individuals all around the world. This does mean that sometimes, we will need to share, store and process your Personal Data with third-party processors who are located outside of your country.
Our platform is hosted in the European Union (EU) within the Republic of Ireland (RoI), so your information will be processed in the RoI. However, as some of our offices and trusted third parties are located outside the RoI, there may be times when your information may be transferred, disclosed or processed in another country (for example, the United Kingdom or the United States).
Unmind uses mechanisms such as the EU Standard Contractual Clauses to transfer your information to the United States or other countries outside of the UK and EU.
We believe that mental health is for everyone, but our platform has been designed for individuals over the age of 16. So, if you are under the age of 16, we encourage you to reach out to an adult or someone you trust but ask that you don’t use our platform.
We may collect information using “cookies”. Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Site.
You can view our Cookies Policy here.
This Site may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share your Personal Data. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy policy of every site you visit.
We understand that this Privacy Policy is a lot to read through, and that there may be concepts or terms that seem strange or unfamiliar to you. Or maybe you you would like to exercise some of the rights you read about in the What are your rights section. If that’s the case, please do reach out to us by emailing our Data Protection Officer at privacy@unmind.com, we are always happy to have a chat!
If you are in the European Union (EU), you may reach us through our local Representative. You can contact them via addressing your request to eurep@unmind.com.
