Meet two new Nova features that turn conversation into action and insight

Guided Exercises help people take a practical step during a Nova conversation. Conversational Psychometrics helps identify group-level signals of change from those conversations, without another form to complete in that moment. And when someone needs more support, Nova is their starting point for the wider Unmind platform, from everyday resources to human care.

Workplace mental health support and measurement have long been treated as separate steps. People may complete a survey before support begins or after it ends. Both have value, but neither captures change within the moment of support itself.

Usage data tells you who accessed support. On its own, it doesn’t tell you what changed. And what about the everyday moments that never show up in survey data collected before or after a session, like freezing up before a presentation, or lying awake before a deadline? Is your investment making a difference there, too?

Nova brings support and insight closer together. It can offer a focused Guided Exercise when someone needs help moving forward. Through Conversational Psychometrics, it can also identify group-level wellbeing signals from the conversation itself, without another form for the person to complete in that interaction.

Someone might open Nova because they feel stressed, worried or stuck. An open conversation gives them a place to explain what is happening in their own words. But sometimes a useful response is only the beginning; they want help doing something with what they have shared.

Nova can now recognize when a short Guided Exercise may be relevant and offer it within the conversation. The person decides whether to begin. If they do, Nova helps them explore the situation, consider what may be keeping them stuck, work towards a different perspective and finish with a practical next step.

The first two guided exercises focus on attention and difficult feelings. They typically take 5–10 minutes and draw on established psychological and behavior-change methods. 

They are designed for everyday wellbeing and workplace challenges, not diagnosis, assessment, psychotherapy or treatment. 

Guided Exercises turn conversation into action. A person can move from talking about a challenge to taking a focused step, in the same place they chose to ask for help.

Surveys and assessments have an important role, but asking someone to complete a separate form after receiving support adds work, loses the context of the moment and risks low response rates. That leaves everyday support harder to understand.

Conversational Psychometrics helps reveal where wellbeing may be changing through the Nova conversations people are already having. It gives employers group-level signals from everyday support without asking employees to complete another form in that interaction.

For employers, the opportunity is to understand more about the everyday support people choose to use, alongside established measures such as utilization, satisfaction, assessments and clinical outcomes. It is a more complete conversation about value than counting logins alone.

Nova really did just get a whole lot better.